Avoid Fust Avoid Miele washing machines

Our Washing Machine MIELE Toploader

I am writing to complain about the repeated problems we have had with our machine MIELE since purchasing it in 2021 from FUST in Geneva.

Until Friday, our washing machine worked but has a fault with the lid. After the visit of a Miele technician Friday, our washing machine no longer works, "Aquastop" is written on the screen. A copy of a letter to Miele is in this letter.

October 2023, first repair on the opening lid, repair done by FUST. Problem with the hinge.

September 2025: Same problem,again.

Given the machine in the first place cost more than 1600Fr, two repairs- for the same technical problem- I am extremely annoyed by the situation I find myself in and totally unacceptable.

The Miele website claims, when talking about washing machines, "...Combinés à des designs élégants pour tous les modèles. Testé pour plus de 20 ans de confiance et de fiabilité dans l'entretien du linge..." This quote comes directly from their website.

For the moment my experience as a Miele and Fust client a would suggest otherwise.

What is the point of a washing machine that costs 1700Fr and breaks down every two years?

Is there a known technical fault on this model?

• Autre Une machine lave linge qui fonctionne